Legal · Privacy
Privacy Policy
Last updated: June 2026
Burloak Painting & Renovation (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have.
1. Information We Collect
When you request an estimate, contact us, or browse our website, we may collect: contact details (name, email, phone, address), project details (the service you need, scope, photos you upload), website usage (IP address, browser, pages visited via standard log files and privacy-respecting analytics).
2. How We Use Your Information
We use your information to: respond to estimate requests and provide quotes; coordinate scheduling and on-site visits; send transactional emails relating to your project; maintain warranty records; improve our website and services.
3. How We Share It
We do not sell your personal information. We share it only with: subcontractors who need it to complete your project (under confidentiality); our insurance provider when required for claims; legal authorities when required by Canadian law.
4. Data Retention
Estimate enquiries are retained for 24 months. Project records (for warranty purposes) are retained for 7 years. You may request earlier deletion at any time.
5. Your Rights
Under PIPEDA you have the right to: access the personal information we hold about you; correct any inaccuracies; request deletion (subject to legal retention requirements); withdraw consent for marketing communications. Email Jake.tredget@icloud.com to exercise any of these rights.
6. Cookies & Analytics
Our site uses essential cookies for session management and may use privacy-respecting analytics to understand how visitors use the site. You can disable cookies in your browser settings; the site will continue to function.
7. Security
We use industry-standard safeguards (HTTPS, secured database access, restricted internal access) to protect your information. No system is 100% secure, but we treat your data the way we treat your home — with care.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
9. Updates to This Policy
We may update this policy from time to time. Material changes will be posted here with a new "Last updated" date.
10. Contact
Questions about this policy or your data? Email Jake.tredget@icloud.com or call (905) 330-9968.
Any questions?